We currently deliver via Royal Mail to destinations in the UK and Europe.
We are sorry but we cannot at this time deliver elsewhere in the world. (maybe one day!)
Delivery Charge per order to destinations in the UK : £4.95
Delivery Charge per order to destinations in Europe: £12.00
SUBSCRIPTIONS:
If you subscribe to our monthly boxes, these will auto-renew on the 16th of each Month, after which we will send your box of goodies out to you!
If you sign up before the 16th of the month, we will ask you if you would like to receive the previous month’s box.. If you do – then great! You will receive two boxes that month.
If you do not want to receive the previous month (or we have run out) we will ‘pause’ your subscription so you don’t get charged twice when the boxes auto-renew on the 16th. (because charging you twice in one month for a box would be totally unfair!) So don’t panic- you will only be charged once and the following month your box will auto-renew to be sent out along with everyone else’s.
One off GIFT BOXES & Individual Items for sale…
We currently send out orders once or twice a week. If you have an urgent order or a special request, please send us a message via the contact us form & we will do our best to accommodate you!
Returns and Refunds.
If for some reason the quality of the goods you receive is not up to scratch, please contact us ASAP and let us know. We are happy to replace or refund any items that are not as you expected.
Should you require a refund for a box, please first of all let us know why within 7 days of receiving it (we need to know if something has gone wrong!!!) , then send the box back to us & we will refund you.
You can cancel your order or subscription at any time, providing we have not already dispatched it. You can do this via your account or you can send us a message to do it for you (via the contact us form!) – We love feedback, so please let us know why so we can improve our service for others!
This does not affect your statutory rights.
Missing Orders:
If you think your order has gone AWOL, please let us know so we can help you find out where it has got to!
Other Queries/Problems/In need of a Vegan to Chat to?
If you have any problems or queries– please drop us a line via the Contact Us form, outlining what we can help you with & we will try and respond within 24 hours.
You can also send us messages on our Facebook or Insta pages! (we love a chat.. say hi!)